Refund policy

No Refund Policy

Due to the nature of our products being made to order and/or custom, I am unable to offer refunds and all sales are final.

Exceptions:

• Damaged or Defective Items: If your order arrives damaged, please contact me within 7 days of receiving your order. I will resolve the issue by either repairing or replacing the item.
• Errors in Customization: If there is an error in the customization of your order due to my mistake, I will rectify the issue by either repairing or replacing the item at no additional cost.

Important Considerations:

• Product Images: Please review product images and descriptions carefully before placing your order.
• Customization Details: Double-check all customization details before submitting your order.
• Order Confirmation: You will receive an order confirmation email. Please review it carefully and contact me immediately if there are any errors.

Customer Support:

If you have any questions or concerns about your order, please contact me at tiare@lalelei.com. Thank you!